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Return Policy

I forge and finish every knife myself. If something is not right with your order, reach out — I handle every case personally.

Standard Items — 14-Day Return Window

Under EU consumer law, you have the right to return standard, non-custom items within 14 days of receiving your order. To be eligible, the item must meet all of the following:

  • Unused — the knife has not been used for cutting
  • Unsharpened — the edge has not been modified or sharpened
  • Undamaged — no signs of use, wear, or changes of any kind
  • Returned within 14 days of notifying me

If these conditions are met, I will refund the full product cost. Return shipping is at your expense. Original shipping costs are not refunded.

Used Knives

A knife that has been used, sharpened, or modified cannot be returned under the standard return policy. Once a blade has been used it has a different edge, patina, and condition than when it left my forge.

That said, please contact me first. If there is a genuine defect in the steel, handle, or construction that only became apparent during use, I want to know about it. Email me at floris@finerknives.nl with photos and a description and I will do my best to find a fair solution.

Custom and Commission Knives

Knives made to your personal specifications — including custom steel, handle materials, dimensions, or engraving — are not eligible for return under EU Directive 2011/83/EU, Article 16(c). I make these pieces specifically for you and they cannot be resold.

Custom orders cannot be cancelled once I have started work. If you cancel before I begin, a maximum of 75% of the agreed price may be refunded. After completion, no refunds are given.

Not sure if your order counts as custom? Ask me before placing the order.

Damaged or Incorrect Items

If your item arrived damaged in transit, or I sent the wrong item, contact me within 48 hours of delivery with photos of the item and packaging. I will arrange a replacement or full refund, including return shipping.

How to Return

  1. Email me at floris@finerknives.nl with your order details and reason for return
  2. I will confirm whether the return is accepted and send you the return address
  3. Pack the knife securely — wrap the blade carefully to protect both the knife and the carrier
  4. Ship using a tracked service

Refunds

Once I receive and inspect the returned item, I will process your refund within 14 days via the original payment method.

Still Not Sure?

Every situation is different. If you have any concern about your order, just get in touch — I would rather sort it out directly than have you walk away unhappy.

Floris — Finer Knives
Groningen, Netherlands
floris@finerknives.nl